Brand Parts — Frequently Asked Questions
View All FAQsDo you sell genuine brand parts?
Yes. We supply genuine manufacturer parts and high-quality compatible replacements for all the major catering equipment brands. If you need a specific genuine part, just ask and we'll confirm availability.
How do I know a part fits my brand and model?
Match the part number, or your equipment's model number from the rating plate. Not sure? Send us your make, model and a photo of the old part and we'll confirm the right fit before you buy.
Can you source a part for a brand you don't list?
Very likely. We can source a huge range beyond what's on the site — contact us with the make, model and part number and we'll do our best to find it.
What's the difference between genuine and compatible parts?
Genuine parts are made by or for the original manufacturer. Compatible parts are quality-made equivalents that fit and perform to the same standard — often at better value. We list both where available.
Will a compatible part affect my warranty?
It depends on your equipment manufacturer's warranty terms. If your appliance is still under warranty, check those terms first — and if you're unsure, contact us and we'll advise.
How fast is delivery?
Choose Express (1–2 working days) or Standard (2–5 working days). Delivery is free on UK orders over £25. See our Delivery page for full details.
What if I order the wrong part?
No problem — unused parts in their original condition and packaging can be returned. See our Returns & Refunds page, or contact us with your order number.
Which brands do you stock parts for?
We stock parts for 20+ major commercial catering brands — including Pitco, Henny Penny, Blue Seal, Falcon, Lincat, Blodgett and more. Browse the full list above, or ask us about a brand you don't see.
Do you offer trade accounts?
Yes — we support trade customers as well as individuals. Get in touch via our Contact page (choose “Trade Account”) and our team will set you up.
Can you help me choose the right part?
Absolutely. Our team knows these brands inside out — contact us with your equipment details and we'll point you to the exact part you need.