Last updated: January 2026
1. Introduction
LAUNCHCATERING LTD ("we", "us", "our") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We collect information you provide directly to us, including:
- Personal identification information (name, email address, phone number, postal address)
- Payment and billing information (processed securely by third-party payment providers)
- Order history and transaction details
- Communication records (emails, support tickets)
- Website usage data (IP address, browser type, pages visited, time spent on site) via cookies and analytics
3. How We Use Your Data
We use your information for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to enquiries
- Sending order confirmations and delivery updates
- Marketing communications (only with your explicit consent)
- Improving our website, products, and services
- Complying with legal and regulatory obligations
- Preventing fraud and ensuring security
4. Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract: Processing necessary to fulfil your purchase orders
- Legitimate Interest: Improving our services, fraud prevention, and security
- Consent: Marketing communications and non-essential cookies (you can withdraw consent at any time)
- Legal Obligation: Compliance with tax, accounting, and regulatory requirements
5. Data Sharing
We only share your data with trusted third parties necessary to provide our services:
- Payment Processors: Secure payment processing (PCI-DSS compliant)
- Courier Services: Delivery partners for order fulfilment
- Analytics Providers: Website performance and user behaviour analysis
- Legal Authorities: When required by law
We never sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this policy:
- Order and transaction data: 6 years (for accounting and tax purposes)
- Customer account information: For the duration of your account, or upon request for deletion
- Marketing communications: Until you unsubscribe
- Website analytics: Typically 26 months
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Opt-out of marketing communications and certain processing activities
- Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO) if you believe your rights have been violated
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. Essential cookies are necessary for website functionality. Non-essential cookies (analytics, marketing) require your consent. You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
- Email: launchcatering25@gmail.com
- Address: LAUNCHCATERING LTD, United Kingdom
- Phone: 073 8051 5838
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
